TERMS AND CONDITIONS
General Terms and Conditions
Information about us
By purchasing tickets you are entering into an agreement with Qatar Museums (the "Museum") (we, us, our) on these Terms. The Museum includes, but is not limited to, the "Museum of Islamic Art (MIA)", the "MATHAF: Arab Museum of Modern Art", the "Garage Gallery", the "QM Gallery Al Riwaq", the "QM Gallery Katara", the "National Museum of Qatar".
These Terms apply to all visitors to the Museum and any and all of the Museum buildings.
These Terms also apply to any special activities that are outside regular opening hours and/or are focused on non-regular visitors, in the case of exclusive receptions.
Deviations from these Terms will only be valid with explicit and written consent from Qatar Museums on a case by case basis.
Admission to the Museum
In buying ticket(s) from the Museum (“we” “us” “our”) you understand and agree that:
- (a) Your ticket(s) cannot be refunded or exchanged.
- (b) You are allowed entrance to the Museum solely on display of a valid ticket.
- (c) Your ticket will remain valid for no longer than three days starting from the date of first admission.
- (d) Group tickets are valid for single entry only.
- (e) During your visit you must retain your ticket(s) safely for production on demand by our representative(s).
- (f) You will show your ticket to an official of the Museum upon first request. If you do not comply, the Museum retains the right to refuse admittance to the Museum.
- (g) Your visit to the exhibition or event and the Museum is at all times subject to any notice to visitors we post on our premises; and the direction, supervision and guidance of our staff.
- (h) The Museum retains the right to alter regular opening hours to allow for occasional drills with respect to emergency services or, in the event of actual emergency, to order complete or partial evacuation of the Museum. Changes in the regular opening hours will not give a visitor the right to a refund.
You may not, under any circumstances, re-sell your ticket(s) . We will (subject to our sole discretion) refuse entry to any person who attempts to enter an event with a ticket that has been resold and no compensation whatsoever is payable by us if this occurs.
In circumstances where a concession is claimed, proof of identity and concession entitlement (for example of age or student status) will be required of you to obtain entry to an event.
Visitors under 12
Visitors under 12 years of age must be accompanied, at all times, by an adult.
We will not be responsible for any tickets that are lost, stolen or destroyed. Replacement tickets may be issued at our discretion.
Amendments to events and exhibitions
We reserve the right at our discretion to alter our advertised arrangements for an exhibition or event, cancel any exhibition time slot and/or close the exhibition without notice; AND in any such event
- (a) we shall not be liable to you for any loss of business, revenue, profits, anticipated savings or goodwill (whether direct or indirect) or for any indirect, special or consequential loss of any kind and in each case howsoever arising, even if you have advised us of the possibility of same; and
- (b) our maximum liability to you shall not exceed the total amount you paid for your ticket(s).
If this occurs and you have purchased a ticket for an event we will where possible offer you an exchange or refund of your ticket(s).
Visit to the Museum building
A visit to the Museum building will be at your own expense and risk.
Your visit to the Museum [and to all events] is at all times subject to any notice to visitors we post on the premises. In addition, you and any persons for whom you have bought tickets must comply with any reasonable instructions given to you by our staff or any third party instructed on our behalf during your visit. If an official considers your behaviour to be contrary to said guidelines, regulations, directions or instructions in any way, you may be refused (further) access to the Museum, or removed from our premises without any right to a refund and without forfeit of the Museum’s right to compensation for any damage.
Small bags are permitted into the Museum with each visitor. It is not allowed to bring or carry other large objects into the Museum. [Larger objects are to be checked in with the cloakroom. The Museum can refuse to store objects at their discretion. The Museum will not accept responsibility for any damage to or loss of goods checked in by you.]
A visitor will be held responsible for any damage caused by objects brought into the Museum building by the visitor in contravention of the foregoing provision.
The Museum retains the right to refuse admission, temporarily or permanently, to any visitor who, during one or more previous visits to the Museum building or any other museum, damaged (or caused damage to be done to) an object through negligence, gross negligence and/or intent, or if the Museum has any other legitimate grounds for fearing the visitor will cause damage. The decision to refuse admission will be announced to the visitor as soon as reasonably practicable.
In the event of emergency, for example the sudden disappearance of a work of art, a terrorist attack or any violence of a different order, the Museum retains the right to close off exits and subsequently conduct visitors out of the building one by one. You may in that case be requested to cooperate in an inspection of bags and the like by or on behalf of the staff of the Museum. You may also be requested to grant permission for a body search. A visitor who refuses cooperation during the inspection and/or body search will be requested to show identification before leaving the Museum.
When in the Museum building you will:
- (a) not offer goods of any kind to third parties for purchase or without charge;
- (b) cause hindrance to any of the other visitors, including but not limited to, prolonged obstruction of the view to exhibited objects or causing noise (including the use of mobile phones and sound equipment);
- (c) not bring animals or pets into the museum, except in spaces in which these animals are explicitly allowed or if it concerns Seeing Eye or guide dogs;
- (d) not smoke;
- (e) not consume any food or drink, except in the café/restaurant;
- (f) not touch any objects, unless this is emphatically and explicitly allowed; parents or teachers/chaperones are to see to it strictly that the minors, individuals or groups they bring or are supervising do not touch any of the exhibited objects;
- (g) not make any photographs or record any video footage if this involves the use of lamps, flash equipment and/or tripod without prior written consent from the Museum. Photography for personal use is not allowed, except in clearly designated areas and with a hand-held camera or mobile telephone only. For commercial use see below;
Parents or teachers/chaperones are at all times responsible and answerable for the behaviour of the minors, individuals or groups they bring or are supervising. Parents and teachers/chaperones/supervisors of children must comply with any reasonable directions given by museum staff in respect of their children.
Photographs and/or video footage made in the Museum may not be used for commercial purposes except after explicit written consent from the Museum, in which case the appropriate tariff will apply.
Film and photography
We allow you to photograph and film yourself and friends and family on hand-held cameras and mobile telephones during your visit. Similarly, in most parts of the museum we allow you to use that same technology to create photographs, films and scans of the objects on display. Please do not touch objects, plinths or case while taking photographs or film.]
Should you wish to register a complaint, you can send an e-mail to firstname.lastname@example.org.
The Museum shall not be liable for any damage or physical injury including death, [unless and to the extent it is a direct and foreseeable result of our breaking this agreement or our failing to use reasonable care and skill [gross negligence?]; the Museum is not responsible for any loss or damage which may be occasioned that is not a foreseeable result of such a breach.
In the event of damage caused by death or physical injury, the total liability of the Museum will in no case amount to more than the maximum sum as paid out by the Museum’s insurer or a third party to the Museum with regard to the individual claim.
Compliance with these terms
We have the right, without liability to you, to refuse to allow you to enter an event and/or to escort you from our premises if you, in our judgment, breach any of these Terms.
Other provisions and Applicable Law
The applicability of these General Terms and Conditions will not prejudice applicability of other contractual terms and conditions and/or arrangements applied by the Museum.
These General Terms and Conditions and the resultant agreement are subject to the laws of Qatar and the exclusive jurisdiction of the Qatari courts.
No other person shall have any rights to enforce any of these Terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.